Return, Refund & Exchange Policy – Mefco Fans

Important Policy Notice

To ensure compliance with Mefco Fans' return and warranty policies, customers are strongly advised to record a complete video while unboxing their order at the time of delivery.

This unboxing video serves as valid proof of the product's condition upon arrival and is required for processing claims related to:

Damaged products
Missing parts or accessories
Incorrect items received
Manufacturing defects discovered upon delivery

Please keep the unboxing video until you have thoroughly inspected the product and are fully satisfied with your purchase.

Thank you for your cooperation and understanding.

Refund Policy for Online Paid Orders

Mefco Fans generally does not offer cash refunds on purchased products. Refunds may only be considered under the following circumstances:

The customer cancels the order before shipment processing has begun.
The delivered product significantly differs from the specifications or description provided at the time of purchase.
The ordered product is unavailable and no suitable replacement is accepted by the customer.

Approved refunds will be processed through the original payment method whenever possible.

Cancellation Policy

Customer satisfaction is important to us; however, the following cancellation conditions apply:

Orders may only be cancelled before they are processed for shipment.
Once an order has been dispatched or handed over to the courier service, cancellation requests cannot be accepted.
Promotional, clearance, discounted, or special-offer products may not be eligible for cancellation.
Customized or special-order products cannot be cancelled after confirmation.

Out-of-Stock Products

Although we strive to maintain adequate inventory levels, products may occasionally become unavailable.

In such situations, Mefco Fans may:

Offer a similar product with equivalent features and value.
Provide a full refund if a suitable replacement is unavailable or declined by the customer.

Refund Policy for Cash on Delivery (COD) Orders

For Cash on Delivery orders, refunds may only be approved when:

The delivered item does not match the ordered product.
The product is found to be defective upon inspection.

Once the returned product is received and inspected, our team will notify the customer regarding approval or rejection of the claim.

If approved:

The refund will be transferred to the customer's provided bank account.
Processing may take up to 15 business days, depending on banking procedures.

Return & Exchange Policy

Products purchased from Mefco Fans may qualify for return or exchange under the following conditions:

The product arrives damaged, defective, or non-functional.
The item received is different from the item ordered.
The product does not match the specifications listed on our website.

All claims must be reported within the specified timeframe and supported with relevant evidence.

Exchange Timeframe

If a replacement request is approved within the applicable warranty period and the same model, color, or variant is unavailable, Mefco Fans may offer an alternative product of equal value.

The original warranty period will remain applicable.

Replacement requests are accepted when:

Visible damage or manufacturing defects are reported within 24 hours of delivery.
Essential accessories or components are missing from the package.

If no defect or issue is found after inspection, the original product will be returned to the customer.

Reporting Damaged or Defective Products

To report a damaged or defective item:

Contact our customer support team within 24 hours of delivery.
Provide your order number.
Share clear photographs and the unboxing video showing the issue.

Our team will review the claim and typically respond within 48 business hours.

For immediate assistance:

Phone: 0311-1122304

If the Product Differs from the Description

If the received product differs from the specifications displayed on our website:

Notify our support team within 24 hours of receiving the order.
Provide supporting photographs or videos.
Our team will investigate the matter and offer an appropriate resolution.

Non-Eligible Conditions for Return, Refund, or Replacement

Returns, refunds, or exchanges will not be approved under the following circumstances:

Unboxing video is unavailable.
Original packaging is missing, damaged, or discarded.
Proof of purchase or order information cannot be provided.
Minor color variations due to screen display differences.
Physical damage reported after 24 hours of delivery.
Damage caused by electrical fluctuations, misuse, negligence, or improper installation.
Damage caused by unauthorized repairs or modifications.
Accidental, environmental, or water-related damage.
Normal wear and tear resulting from regular use.